In order to aid troubleshooting, I think it would be very useful if some html documents are produced when generating a global troubleshooting bundle.
These html pages could show an architecture diagram illustrating the Spotfire server(s), database and all associated nodes including their services and instances.
This would greatly aid support staff in having a visual representation of a customers deployment in an easy to read document(s) where all the essential information is in one place.
This should be fairly straightforward to accomplish, as much of this information is already being captured in the form of XML and JSON documents within the existing troubleshooting bundle.