Spotfire Ideas Portal
Add a new idea Subscribe
Status Already exists
Product Spotfire
Categories System Administration
Created by Guest
Created on Apr 20, 2020

RELATED IDEAS

Add error message-stack trace to Web Player errors.

We used to have this feature before 10.3. Can we please get it back?

When a user encounters a problem trying to open a file on the Web Player, the error notification does not contain any stack trace or helpful diagnostics. Only, a completely useless "Reopen Analysis" button and an equally useless "Close Analysis" button is available. What would change if you try to reopen?

See attached image. The report to admin message should include a stack trace. It does not. In the good old days, the trace was available right there in the dialog. Can this be put back into the product? This is another step back in usability of the product.

thank you

JP

poor WP open fi...
poor WP open file error.PNG
Open full size
poor WP open file error.PNG
  • Attach files
  • Guest
    Reply
    |     Aug 12, 2020

    Hi Miguel,

    Maybe - why should this not be enabled by default? What are the security reasons?

    JP

  • Admin
    Miguel Díez
    Reply
    |     May 18, 2020

    Hi JP,

    Is this setting sufficient to help you on web player diagnosis ?

    Thanks

    Miguel

  • Guest
    Reply
    |     Apr 21, 2020

    Hello JP,

    There is a setting for this ("includeDetailedErrorInformation") in Spotfire.Dxp.Worker.Web.config. See manual:

    https://docs.tibco.com/pub/spotfire_server/10.3.3/doc/html/TIB_sfire_server_tsas_admin_help/GUID-A343C730-DBA1-4427-B800-E54EE944D04D.html

    Note: As described in the manual: "Set to true to enable detailed error information, like call stacks in messages to end users. For security reasons this should not be enabled by default."

    Thanks

    Fredrik

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for Spotfire products and services. It is for informational purposes only and its contents are subject to change without notice. Planning to implement - generally 6-12 months out. Likely to Implement - generally means 12-18 months out. Copyright © 2014-2023 Cloud Software Group, Inc. All Rights Reserved. Cloud Software Group, Inc. ("Company") follows the EU Standard Contractual Clauses as per the Company's Data Processing Agreement. Terms of Use | Privacy Policy | Trademarks | Patents | Contact Us